Branding

Login to the portal and go to Account details Branding.

Branding is used to add your companies brand information to the branded email/web templates that are sent/shown to registrants we're required to send/show by various registry requirements to registrants. This KB-article provides information on how to setup and customize branding in the Realtime Register Domain Manager to match your companies brand.

Once you reach the branding section in the DM, your brand overview is displayed as in the image above. By default only one brand is displayed here, your default brand. Your default brand is used for all contacts unless specified otherwise. It's recommended to update your default brand email address to an email address to connected to your companies support email address for example. By doing so all branded email sent by your default brand to registrants will have your companies email address as sending email address.

Other brands can be added alongside your default brand. By adding additional brands, you have the option to manage multiple brands from your Realtime Register account for the various labels your company might have.

In case you have not done already, update your default brand to a custom email address first.

Update Default Brand

To update your default brand, follow the instruction below.

• To update your default brand with a new email address click your default brand to open it and hit the update button on the right

• Update any of the information necessary with the below in mind;

1. Locale: Specify your locality, English or Dutch are the only two options you have here. Unless you want the branding to be displayed in dutch where possible, specify "English" here;
2. Organization: Specify the organization name for your default brand here;
3. Street name and numbers: Specify your brands' address information here;
4. Postal code: Specify your brands' zipcode here;
5. City: Specify your brands' city here;
6. State: Specify your brands' state here;
7. Country: Specify your brands' country here;
8. Email Address: Specify your email address here;

For more information on the failed SPF check error, check the troubleshooting section of this KB-article.

9. Telephone Number: Specify your brands' telephone number here;
10. Fax number: Specify your brands' Fax number here;
11. Website: Specify your company website here with a complete URL;
12. Abuse contact: Specify your abuse contact here.

Take note: It's important to add an abuse contact. As a reseller, you're responsible for your customers and offering the ability for complainants to get in touch and report abuse to the appropriate abuse channels of your brand(s).

• Click the update branding button on the bottom of the page to confirm the update
• A message will be displayed instructing to accept the branding update approval email which is sent to the new branding email address, once that email is approved your default brand will be updated.

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Add a new brand

• To add a brand, click the + New Brand button in the top right of the Domain Manager.

• Add all of the information necessary with the below in mind and once done click Create and go back to detail page;

1. Locale: Specify your locality, English or Dutch are the only two options you have here. Unless you want the branding to be displayed in dutch where possible, specify "English" here;
2. Organization: Specify the organization name for your default brand here;
3. Street name and numbers: Specify your brands' address information here;
4. Postal code: Specify your brands' zipcode here;
5. City: Specify your brands' city here;
6. State: Specify your brands' state here;
7. Country: Specify your brands' country here;
8. Email Address: Specify your email address here;

For more information on the failed SPF check error, check the troubleshooting section of this KB-article.

9. Telephone Number: Specify your brands' telephone number here;
10. Fax number: Specify your brands' Fax number here;
11. Website: Specify your company website here with a complete URL;
12. Abuse contact: Specify your abuse contact here.

Take note: It's important to add an abuse contact. As a reseller, you're responsible for your customers and offering the ability for complainants to get in touch and report abuse to the appropriate abuse channels of your brand(s).

• A message will be displayed instructing to accept the branding creation approval email which is sent to the new brand's email address, once that email is approved your brand will be created.
• You've now successfully added a new brand.

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Update any brand

To update any of your brands, follow the instruction below.

• Click on the brand you wish to update to open it
• Once opened, click the update button on the right

• Add all of the information necessary with the below in mind and once done click Update branding and go back to detail page;

1. Locale: Specify your locality, English or Dutch are the only two options you have here. Unless you want the branding to be displayed in dutch where possible, specify "English" here;
2. Organization: Specify the organization name for your default brand here;
3. Street name and numbers: Specify your brands' address information here;
4. Postal code: Specify your brands' zipcode here;
5. City: Specify your brands' city here;
6. State: Specify your brands' state here;
7. Country: Specify your brands' country here;
8. Email Address: Specify your email address here;

For more information on the failed SPF check error, check the troubleshooting section of this KB-article.

9. Telephone Number: Specify your brands' telephone number here;
10. Fax number: Specify your brands' Fax number here;
11. Website: Specify your company website here with a complete URL;
12. Abuse contact: Specify your abuse contact here.

Take note: It's important to add an abuse contact. As a reseller, you're responsible for your customers and offering the ability for complainants to get in touch and report abuse to the appropriate abuse channels of your brand(s).

• A message will be displayed instructing to accept the branding update approval email which is sent to the new branding email address, once that email is approved your brand will be updated.

• You've now successfully updated a brand.

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Customize Email templates

Email notifications are sent as multipart emails; both the text version and the HTML version are sent together. The emails consist of a header, body and footer part, all of these parts can contain variables to personalize the content of the emails and add your company's brand information. The complete list of variables to use with the email templates is located in the documentation section. Most emails contain a mandatory text in English because of the ICANN requisites, however, we provide an option to put explanatory text below the standard text.