Branding

Login to the Domain Manager and go to Account details > Branding.

Once you reach the branding section in the DM, your default brand will be shown displaying the information that is set up for your default brand. The above image displays the branding information as it will be once a new account has been created and no updates to the default brand have been made.

The email address that we add by default is forwarder@realtimeregister.com, you will need to change this to an email address connected to the domain you want to send the branded emails from for your default brand.


Updating your default Brand

The first thing you need to do before even thinking about changing templates or adding custom headers is set up a custom email address in your default brand. This custom email address will send notifications and information to your customers. Our system will do all the heavy lifting and send the emails, It's up to you to configure a correct setup so our system is allowed to send branded emails from your custom domain.

!!Take Note!!: In order for the branded e-mail to be delivered successfully and not end up in spam folders, it's necessary you add information to an existing SPF-record or create a new SPF record for the domain which will be sending the branded emails. The information which needs to be in the SPF-record is detailed below.

include:spf.mydomainprovider.com

If you do not add the SPF-record to your domain, you will not be able to update your brand's email address and the below error will occur when you do try to update your brand's email address.

  • To update your default brand with a new email address first click the 'update brand' button. On the page that opens you can specify your brand's details. We'll go over them one by one.

  • Locale: Specify your locality, English or Dutch are the only two options you have here. Unless you want the branding to be displayed in dutch where possible, specify "English" here;
  • Organization: Specify the organization name for your default brand here;
  • Street name and numbers: Specify your brands' address information here;
  • Zipcode: Specify your brands' zipcode here;
  • City: Specify your brands' city here;
  • State: Specify your brands' state here;
  • Country: Specify your brands' country here;
  • Email Address: Specify your email address here.;
  • Telephone Number: Specify your brands' telephone number here;
  • Fax number: Specify your brands' Fax number here;
  • Website: Specify your company website here with a complete URL;
  • Abuse contact: Specify your abuse contact here.

Take note: It's important to add an abuse contact. As a reseller, you're responsible for your customers and offering the ability for complainants to get in touch and report abuse to the appropriate abuse channels of your brand(s).


Add a new brand

To add brands, simply click the add brand button in the top right of the Domain Manager and add a new brand.

The branding templates make it possible to brand all emails and web pages your customers may encounter in your company's style. For instructions on which information goes where when creating a new brand, refer to the instruction above.

You can even use multiple brands. If multiple brands have been added, the different brands will be shown in a list when navigating to the branding section in the Domain Manager. In order to view and update the templates, please click on their respective names while logged in to the Domain Manager. For your convenience, we made some preview options available. Make sure to check these after finishing editing the templates to ensure the outcome is as you expected. The different templates available are detailed below.


Email templates

Email notifications are sent as multipart emails; both the text version and the HTML version are sent together. The emails consist of a header, body and footer part, all of these parts can contain variables to personalize the content of the emails and add your company's brand information. The complete list of variables to use with the email templates is located in the documentation section. Most emails contain a mandatory text in English because of the ICANN requisites, however, we provide an option to put explanatory text below the standard text.

Please make sure to use the texts in the header to refer to the explanation in your language or refer to your additional comments.

Email Header/Footer
Email Notifications/Requests for response

Customize email header/footer

Take note: customization of the header and footer apply to all branded emails. In other words, this is the header and footer that will be used for all of your branded emails. Please make sure to use the texts in the header to refer to the explanation in your language or refer to your additional comments.

  • Click 'header' or 'footer' to open the template.

  • Click 'Update template' to update the header template.

  • Submit your custom HTML header or define a text version (HTML allows more styling options) for your email header and click 'Update template'.

  • A green bar indicates the template has been successfully updated.

  • You've now successfully updated the header/footer template.

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Customize email notifications/requests for response

Take note: It's advised to add explanatory texts in your own language to the branded emails that contain default mandatory text required by ICANN. Make sure you check and if necessary add additional information to all of the notification email templates available. You can change some emails all together, but we advise to use the default texts we provide and provide additional information for your customers if necessary. In case any ICANN mandatory texts are required you will only be able to add an explanatory text to the mandatory ICANN text. All of the email templates can contain variables to personalize the content of the e-mails and add your company's brand information. The complete list of variables to use with the e-mail templates is located at the documentation section.

  • When you click any of the notification/request for response email templates, you'll open the selected template. When you click the preview, a preview of the corresponding template is displayed in a pop up window.

  • Once you've opened a template, click 'Preview template' to check the preview of the email template you're currently looking at, this will enable you to determine if mandatory ICANN texts are set up for the email template you're editing. Below you'll find an example of an email template with ICANN mandatory text and one without ICANN mandatory text.

Email with ICANN mandatory text

When you open a what looks like an empty email template, you'll notice that in the preview, text can be found. This is the ICANN mandatory text that we're obliged to sent to registrants in certain emails we send to registrants considering their domains. The WHOIS accuracy reminder email is a good example of such an ICANN mandatory email we're required to send to registrants. Of course, all email templates with ICANN mandatory texts in them behave like the example below.

  • Click the WHOIS accuracy email template in the notification list.

  • You'll notice that there is no text available in the email template, but when you open the preview of the 'empty' email template, you'll notice that there is information in the email template. This information is default and can't be customized.

  • To inform your customers, you should have already customized your email header, but you can add explanatory text to the above email as well. To do so, click 'Update template', add the explanatory text and clicking 'update template' again.

Take note: If you wish to add explanatory text in HTML, be sure to add the text both to the respective versions of the email template.

  • A green bar indicates the email template has been updated successfully.

When you now click the preview of the WHOIS accuracy email template and scroll down, you'll notice that the explanatory text has been added.

  • You've now successfully added explanatory text in addition to ICANN mandatory of the WHOIS accuracy email template.

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Email without ICANN mandatory text

The email templates without ICANN-mandatory text are a little more straight forward. In these email templates, by default, variables are used. The complete list of variables to use with the e-mail templates is located at the documentation section. Our advice, again, is to leave the default text as is and add additional information. In case you wish to fully customize the emails, that's fine as well. The outgoing transfer privacy protect reminder email is a good example of an email template without mandatory texts.

  • Click the Outgoing transfer privacy protect contact reminder email.

  • You'll notice that there is a pre-defined text available in the email template.

  • To change or remove the predefined text, click 'Update template', make the changes and click 'update template' again.

Take note: If you wish to customize using HTML, be sure to add the text both to the respective versions of the email template.

  • A green bar indicates the email template has been updated successfully.

  • You've now successfully updated the Outgoing transfer privacy protect contact reminder email template without any ICANN mandatory texts in it.

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Web templates

The web templates have the same kind of composition as the e-mail templates; they consist of a header, body and footer. All of these parts can contain variables to show your brand information. The complete list of variables to use with the web templates is located at the documentation section. Most web pages that are linked to from the e-mails, have a mandatory text in English, because of the ICANN requisitions. However, we have provided an option to put explanatory text below the standard text.

Please make sure to use the texts in the header of the web page to refer to the explanation in your language or additional comments.

Web template header/footer
Web template general/requests for response

Customize web template header/footer

Take note: customization of the header and footer apply to all branded web templates. In other words, this is the header and footer that will be used for all of your branded web pages and defines the overall styling of your web templates. To preview a custom header/footer, open any of the web templates once the custom HTML has been added and saved.

  • Click 'header' or 'footer' to open the template.

  • Click 'Update template' to update the template.

  • Submit your custom HTML header or define a text version (HTML allows more styling options) for your template header/footer and click 'Update template'.

  • A green bar indicates the template has been successfully updated.

  • You've now successfully updated the header/footer template.

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Customize General/requests for response web templates

Take note: It's advised to add explanatory texts in your own language to the branded web templates that contain default mandatory text required by ICANN. Make sure you check and if necessary add additional information to all of the general and requests for response web templates available. All of the web templates can contain variables to personalize the content of the web templates and add your company's brand information. The complete list of variables to use with the web templates is located at the documentation section.

  • Click any of the general/request for response web templates to open and edit the selected general/request for response template. For explanatory purposes, further below the Outgoing transfer approval and Thank you page templates are explained in detail.

  • Once opened, click 'Preview template' to check the preview of the web template you're currently looking at, this will enable you to determine if mandatory ICANN texts are set up for the web template you're editing. Below you'll find an example of a web template with ICANN mandatory text and one without ICANN mandatory text.

Web templates with ICANN mandatory text

When you open a what looks like an empty web template, you'll notice that in the preview, text can be found. This is the ICANN mandatory text that we're obliged to show to registrants on certain web pages we show to registrants considering their domains. The Contact validation web template is a good example of a web template containing content we're required to show to registrants by ICANN. Of course, all web templates with ICANN mandatory texts in them behave like the example below.

  • Click the Outgoing transfer approval web template in the requests for response list.

  • You'll notice that there is no text available in the template, but when you open the preview of the 'empty' template, you'll notice that there is information in the web template. This information is default and can't be customized.

  • To inform your customers, you can add explanatory text to the above web template. To do so, click 'Update template', add the explanatory text in HTML format and clicking 'update template' again.

  • A green bar indicates the web template has been updated successfully.

  • When you now click the preview of the Contact validation web template and scroll down, you'll notice that the explanatory text has been added.

  • You've now successfully added explanatory text in addition to ICANN mandatory text of the Outgoing transfer approval web template.

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Web templates without ICANN mandatory text

The web templates without ICANN-mandatory text are a little more straight forward. In these templates, by default, variables are used. The complete list of variables to use with the web templates is located at the documentation section. Our advice, again, is to leave the default text as is and add additional information. In case you wish to fully customize the web pages, that's fine as well. The thank you page web template is a good example of a web template without mandatory texts.

  • Click the Thank you page web template

  • You'll notice that there is a pre-defined text available in the web template.

  • To change the predefined text, click 'Update template', make the changes and click 'update template' again.

  • A green bar indicates the web template has been updated successfully.

  • You've now successfully updated the Thank you page web template without any ICANN mandatory texts in it.

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Other templates

Realtime Register has a branding option available to brand the whois of TLDs accepting additional information. Make sure to use this option to promote your brand through the WHOIS output.


Troubleshooting

A few common errors can occur when updating existing or adding new brands.

A brand is created/updated, but the brand/updates do not show in the branding overview.

Once a new brand is created, an email is sent to the brand email address to confirm the brand details. Once the email is confirmed, your brand will become active and visible. Below is an example of what a branding confirmation email looks like.

Once accepted, the brand will become visible in the overview.

SPF record error

The most common error is the SPF-record error when adding/updating a custom email address to/for a brand.

The update in the image above clearly states that an SPF-record containing "include:spf.mydomainprovider.com" has to be added to the domains SPF-record. As you can see, the update above tried to update the brand with a "@hotmail.com" email address. You could always consider contacting Hotmail or G-mail for example, but they will not add information to their domains SPF-record and we do not allow it either. You have to use a domain managed by yourself and connected to your company by preference. Only then you will be able to update your branding details.

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