Customize your branded web templates

The fifth step is to customize the branded web templates. Customizing the branded web templates our system shows to your customers to manage their domains. If your brand is not recognized in the branded web pages our systems shows your customers when managing their domains, your customers might deem the web pages to manage their domains untrustworthy and cause them to not take action if they wish to make changes to their contact details for example.  Do keep in mind the instructions below are meant to explain how you can manage your brand and not a mandatory requirement on how to set them up.

Login to the Domain Manager and go to Account details > Branding

The web templates have the same kind of composition as the e-mail templates; they consist of a header, body and footer. All of these parts can contain variables to show your brand information. The complete list of variables to use with the web templates is located at the documentation section. Most web pages that are linked to from the e-mails, have a mandatory text in English, because of the ICANN requisitions. However, we have provided an option to put explanatory text below the standard text.

Web template header/footer
Web template general/requests for response

Customize web template header/footer

Take note: customization of the header and footer apply to all branded web templates. In other words, this is the header and footer that will be used for all of your branded web pages and defines the overall styling of your web templates. To preview a custom header/footer, open any of the web templates once the custom HTML has been added and saved.

  • Click 'header' or 'footer' to open the template.

  • Click 'Update template' to update the template.

  • Submit your custom HTML header or define a text version (HTML allows more styling options) for your template header/footer and click 'Update template'.

  • A green bar indicates the template has been successfully updated.

  • You've now successfully updated the header/footer template.

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Customize General/requests for response web templates

Take note: It's advised to add explanatory texts in your own language to the branded web templates that contain default mandatory text required by ICANN. Make sure you check and if necessary add additional information to all of the general and requests for response web templates available. All of the web templates can contain variables to personalize the content of the web templates and add your company's brand information. The complete list of variables to use with the web templates is located at the documentation section.

  • Click any of the general/request for response web templates to open and edit the selected general/request for response template. For explanatory purposes, further below the Outgoing transfer approval and Thank you page templates are explained in detail.

  • Once opened, click 'Preview template' to check the preview of the web template you're currently looking at, this will enable you to determine if mandatory ICANN texts are set up for the web template you're editing. Below you'll find an example of a web template with ICANN mandatory text and one without ICANN mandatory text.

Web templates with ICANN mandatory text

When you open a what looks like an empty web template, you'll notice that in the preview, text can be found. This is the ICANN mandatory text that we're obliged to show to registrants on certain web pages we show to registrants considering their domains. The Contact validation web template is a good example of a web template containing content we're required to show to registrants by ICANN. Of course, all web templates with ICANN mandatory texts in them behave like the example below.

  • Click the Outgoing transfer approval web template in the requests for response list.

  • You'll notice that there is no text available in the template, but when you open the preview of the 'empty' template, you'll notice that there is information in the web template. This information is default and can't be customized.

  • To inform your customers, you can add explanatory text to the above web template. To do so, click 'Update template', add the explanatory text in HTML format and clicking 'update template' again.

  • A green bar indicates the web template has been updated successfully.

  • When you now click the preview of the Contact validation web template and scroll down, you'll notice that the explanatory text has been added.

  • You've now successfully added explanatory text in addition to ICANN mandatory text of the Outgoing transfer approval web template.

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Web templates without ICANN mandatory text

The web templates without ICANN-mandatory text are a little more straight forward. In these templates, by default, variables are used. The complete list of variables to use with the web templates is located at the documentation section. Our advice, again, is to leave the default text as is and add additional information. In case you wish to fully customize the web pages, that's fine as well. The thank you page web template is a good example of a web template without mandatory texts.

  • Click the Thank you page web template

  • You'll notice that there is a pre-defined text available in the web template.

  • To change the predefined text, click 'Update template', make the changes and click 'update template' again.

  • A green bar indicates the web template has been updated successfully.

  • You've now successfully updated the Thank you page web template without any ICANN mandatory texts in it.

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