What is a designated agent?

When you have a customer with an invalid or unverifiable email address, you may need to use this method. A designated agent represents the registrant and acts on his/her behalf. If this functionality is active in your account and is supported by the TLD you wish to use it for, this will for example allow you to update domains when the registrant has invalid or unverifiable email addresses.

Take note: conditions apply whether you can act as a designated agent. In order to act as a designated agent, you need to have consent from your customer and have received the registrant's request for a domain update through a secure environment.

There are four options in using the designated agent option:

• Neither: Both the old and new registrant will receive an email and need to accept the registrant changes. After acceptance by both, all updates are performed and both will receive a notification of the registrant changes.
• Old registrant: Only the new registrant will receive an email and needs to accept the registrant changes. After acceptance, all updates are performed and both will receive a notification of the registrant changes.
• New registrant: Only the old registrant will receive an email and needs to accept the registrant changes. The old registrant will have the option to opt-out of a 60-day transfer lock. After acceptance, all updates are performed and both will receive a notification of the registrant changes.
• Both new and old registrant: No acceptance will be requested. After the updates are performed both will receive a notification through email of the registrant changes.