Customize the update domain instructions email

The update domain instructions email is sent to the registrant to provide instructions on how to complete a requested update for a domain. Currently, only Ficora (The registry for .FI domains) uses this email template.

For instructions on customizing the update domain instructions email through our portal, follow the steps below;

Important

Customizing full text restricted

You'll notice that none of the default text in the email can be changed. We're required by registry policies to provide registrants with a fixed set of information in the update domain instructions email.

Advice on email content

Since no customization to the default texts is possible, add an explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the update domain instructions email is received by the registrant. The explanatory text may differ to the language set in the brand settings.

Select the brand you wish to make changes for and open the update domain instructions email template by clicking on the edit button

On the Update domain instructions email template detail page, select the registry you wish to customize the update domain instruction email template for (There's currently only one option; Ficora for .FI domains). Then you'll be directed to the relevant template customisation page

Important

The emails are available as both text-only and HTML email.

If you want to have your registrants informed with text-only email, you will have to keep the HTML version empty. However, if you want to communicate with HTML emails, please fill both the text version content as well as the HTML version.

The update domain instructions email template default information cannot be changed. Add explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the update domain instructions email is received by the registrant

The update preview button allows you to preview the submitted changes to the update domain instructions email template on the right side of the screen

To add an image to the update domain instructions email, go to the Add images to email templates knowledge base article

Once you've made all the necessary changes, click update template to update the update domain instructions email template. A message indicating the update has been completed will be displayed

You've now successfully customized the update domain instructions email