Customize the TMCH Claim acknowledgement and contact validation email
Login to the portal and go to Account > Branding
ℹ️ Note
The TMCH Claim acknowledgement and contact validation email is sent to the intended registrant of a domain that is about to be registered when a matching trademark exists in the Trademark Clearinghouse (TMCH). The email confirms that the registrant acknowledges the trademark and completes contact validation. These actions are combined in one email to minimize the number of emails sent to the registrant.
The TMCH Claim acknowledgement and contact validation email is sent to the intended registrant of a domain that is about to be registered when a matching trademark exists in the Trademark Clearinghouse (TMCH). The email confirms that the registrant acknowledges the trademark and completes contact validation. These actions are combined in one email to minimize the number of emails sent to the registrant.
To customize the TMCH Claim acknowledgement and contact validation email through the portal, follow the steps below.
⚠️ Important
None of the default text in this email can be changed. Registry policies require registrants to receive a fixed set of information in the TMCH Claim acknowledgement and contact validation email.
Advice on email content
Since the default content cannot be modified, it is recommended to add explanatory text alongside the default text provided by our branding system. In this explanatory text, describe why the TMCH Claim acknowledgement and contact validation email is sent to the intended registrant. The explanatory text may differ from the language configured in the brand settings.
None of the default text in this email can be changed. Registry policies require registrants to receive a fixed set of information in the TMCH Claim acknowledgement and contact validation email.
Advice on email content
Since the default content cannot be modified, it is recommended to add explanatory text alongside the default text provided by our branding system. In this explanatory text, describe why the TMCH Claim acknowledgement and contact validation email is sent to the intended registrant. The explanatory text may differ from the language configured in the brand settings.
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- Select the brand you wish to make changes for and open the TMCH Claim acknowledgement and contact validation email template by clicking on the edit button.
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- On the TMCH Claim acknowledgement and contact validation email template detail page, you can apply the required customizations.
⚠️ Important
The emails are available as both text-only and HTML email. If you want recipients to receive text-only email, keep the HTML version empty. If you want to communicate using HTML email, complete both the text version and the HTML version.
The emails are available as both text-only and HTML email. If you want recipients to receive text-only email, keep the HTML version empty. If you want to communicate using HTML email, complete both the text version and the HTML version.
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- The default content of the TMCH Claim acknowledgement and contact validation email cannot be modified. Add explanatory text alongside the default text provided by our branding system explaining why the intended registrant receives this email.
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- The update preview button allows you to preview the submitted changes to the TMCH Claim acknowledgement and contact validation email template on the right side of the screen.
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- To add an image to the TMCH Claim acknowledgement and contact validation email, see the ➤ Add images to email templates KB-article.
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- Once you have made all required changes, click update template to save the TMCH Claim acknowledgement and contact validation email template. A confirmation message will be displayed when the update has completed.
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- You have now successfully customized the TMCH Claim acknowledgement and contact validation email.