Customize the TMCH Claim acknowledgement email

The TMCH Claim acknowledgement email is sent to the intended registrant of a to be registered domain to acknowledge that he/she is familiar with the existing trademark. This email will be send to registrant contacts similar to the validate contact emails.

For instructions on customizing the TMCH Claim acknowledgement email through our portal, follow the steps below;

Important

Customizing full text restricted

You'll notice that none of the default text in the email can be changed. We're required by registry policies to provide registrants with a fixed set of information in the TMCH Claim acknowledgement email.

Advice on email content

Since no customization to the default texts is possible, add an explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the TMCH Claim acknowledgement email is received by the intended registrant. The explanatory text may differ to the language set in the brand settings.

Select the brand you wish to make changes for and open the TMCH Claim acknowledgement email template by clicking on the edit button

On the TMCH Claim acknowledgement email template detail page, you can apply customization as required

Important

The emails are available as both text-only and HTML email.

If you want to have your registrants informed with text-only email, you will have to keep the HTML version empty. However, if you want to communicate with HTML emails, please fill both the text version content as well as the HTML version.

The TMCH Claim acknowledgement email template default information cannot be changed. Add explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the TMCH Claim acknowledgement email is received by the intended registrant

The update preview button allows you to preview the submitted changes to the TMCH Claim acknowledgement email template on the right side of the screen

To add an image to the TMCH Claim acknowledgement email, go to the Add images to email templates knowledge base article

Once you've made all the necessary changes, click update template to update the TMCH Claim acknowledgement email template. A message indicating the update has been completed will be displayed

You've now successfully customized the TMCH Claim acknowledgement email