Customize the outgoing transfer approval email

The outgoing transfer approval email is sent to the registrant when an outgoing transfer to another registrar is requested and a registry requires an outgoing FOA to be sent to the registrant/admin contact. The outgoing transfer approval email contains a link that links to the outgoing transfer approval web page on which the registrant can approve the transfer to another registrar.

For instructions on customizing the outgoing transfer approval email through our portal, follow the steps below;

Important

Customizing full text restricted

You'll notice that none of the default text in the email can be changed. We're required by registry policies to provide registrants with a fixed set of information in the outgoing transfer approval email.

Advice on email content

Since no customization to the default texts is possible, add an explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the outgoing transfer approval email is received by the registrant. The explanatory text may differ to the language set in the brand settings.

Select the brand you wish to make changes for and open the outgoing transfer approval email template by clicking on the edit button

On the outgoing transfer approval email template detail page, you can apply customization as required

Important

The emails are available as both text-only and HTML email.

If you want to have your registrants informed with text-only email, you will have to keep the HTML version empty. However, if you want to communicate with HTML emails, please fill both the text version content as well as the HTML version.

The outgoing transfer approval email template default information cannot be changed. Add explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the outgoing transfer approval email is received by the new registrant

The update preview button allows you to preview the submitted changes to the outgoing transfer approval email template on the right side of the screen

To add an image to the outgoing transfer approval email, go to the Add images to email templates knowledge base article

Once you've made all the necessary changes, click update template to update the outgoing transfer approval email template. A message indicating the update has been completed will be displayed

You've now successfully customized the outgoing transfer approval email