Customize the outgoing transfer approval email
Login to the portal and go to Account > Branding
ℹ️ Note
The outgoing transfer approval email is sent to the registrant when an outgoing transfer to another registrar is requested and the managing registry requires an outgoing FOA to be sent to the registrant or admin contact. The email contains a link to the outgoing transfer approval page where the registrant can approve the transfer to another registrar.
The outgoing transfer approval email is sent to the registrant when an outgoing transfer to another registrar is requested and the managing registry requires an outgoing FOA to be sent to the registrant or admin contact. The email contains a link to the outgoing transfer approval page where the registrant can approve the transfer to another registrar.
To customize the outgoing transfer approval email through the portal, follow the steps below.
⚠️ Important
None of the default text in this email can be changed. We're required by registry policies to provide registrants with a fixed set of information in the outgoing transfer approval email.
Advice on email content
Since no customization to the default texts is possible, add explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the outgoing transfer approval email is received by the registrant. The explanatory text may differ from the language configured in the brand settings.
None of the default text in this email can be changed. We're required by registry policies to provide registrants with a fixed set of information in the outgoing transfer approval email.
Advice on email content
Since no customization to the default texts is possible, add explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the outgoing transfer approval email is received by the registrant. The explanatory text may differ from the language configured in the brand settings.
- 1
- Select the brand you wish to make changes for and open the outgoing transfer approval email template by clicking on the edit button.
- 2
- On the outgoing transfer approval email template detail page, you can apply customization as required.
⚠️ Important
The emails are available as both text-only and HTML email. If you want to have your registrants informed with text-only email, you will have to keep the HTML version empty. However, if you want to communicate with HTML emails, please fill both the text version content as well as the HTML version.
The emails are available as both text-only and HTML email. If you want to have your registrants informed with text-only email, you will have to keep the HTML version empty. However, if you want to communicate with HTML emails, please fill both the text version content as well as the HTML version.
- 3
- The outgoing transfer approval email template default information cannot be changed. Add explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the outgoing transfer approval email is received by the registrant.
- 4
- The update preview button allows you to preview the submitted changes to the outgoing transfer approval email template on the right side of the screen.
- 5
- To add an image to the outgoing transfer approval email, see the ➤ Add images to email templates KB-article.
- 6
- Once you've made all the necessary changes, click update template to save the outgoing transfer approval email template. A confirmation message will be displayed when the update has completed.
- 7
- You've now successfully customized the outgoing transfer approval email.