Customize the incoming transfer approval (current) email

The incoming transfer approval (current) email (also known as incoming FOA) is sent to the current registrant whenever an incoming transfer is requested to Realtime Register and a managing registry requires the incoming FOA to be sent. The incoming transfer approval (current) email contains a link that links to the incoming transfer approval (current) web page on which the current registrant can approve the transfer.

For instructions on customizing the incoming transfer approval (current) email through our portal, follow the steps below;

Important

Customizing full text restricted

You'll notice that none of the default text in the email can be changed. We're required by registry policies to provide registrants with a fixed set of information in the incoming transfer approval (current) email.

Advice on email content

Since no customization to the default texts is possible, add an explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the incoming transfer approval (current) email is received by the current registrant. The explanatory text may differ to the language set in the brand settings.

Select the brand you wish to make changes for and open the incoming transfer approval (current) email template by clicking on the edit button

On the incoming transfer approval (current) email template detail page, you can apply customization as required

Important

The emails are available as both text-only and HTML email.

If you want to have your registrants informed with text-only email, you will have to keep the HTML version empty. However, if you want to communicate with HTML emails, please fill both the text version content as well as the HTML version.

The incoming transfer approval (current) email template default information cannot be changed. Add explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the incoming transfer approval (current) email is received by the current registrant

The update preview button allows you to preview the submitted changes to the incoming transfer approval (current) email template on the right side of the screen

Important

The incoming transfer approval (current) email has multiple previews. A base template preview for all the TLD's that are require transfer approval through a generic template, and a Nominet template for approving incoming .UK domain transfers.

For .UK domains, the below email is sent to approve incoming transfers. When custom text/HTML is added, all the template versions will be updated with the custom text/HTML.

To add an image to the incoming transfer approval (current) email, go to the Add images to email templates knowledge base article

Once you've made all the necessary changes, click update template to update the incoming transfer approval (current) email template. A message indicating the update has been completed will be displayed

You've now successfully customized the incoming transfer approval (current) email