Customize the outgoing transfer privacy protect contact reminder email

Login to the portal and go to Account > Branding

The outgoing transfer privacy protect contact reminder email's sole purpose is to remove the Realtime Register privacy proxy data when a domain is transferred out to another registrar. It will be sent to registrants once a domain is transferred out that still uses our Privacy Protect proxy contact.

For instructions on customizing the outgoing transfer privacy protect contact reminder email through our portal, follow the steps below;

Important

Advice on email content

It's advised to leave the content of the outgoing transfer privacy protect contact reminder email as much as is as possible. By preference, add an explanatory text in addition to the default texts provided by our branding system.

1

Select the brand you wish to make changes for and open the outgoing transfer privacy protect contact reminder email template by clicking on the edit button

2

On the outgoing transfer privacy protect contact reminder email template detail page, you can apply customization as required

Important

The emails are available as both text-only and HTML email.

If you want to have your registrants informed with text-only email, you will have to keep the HTML version empty. However, if you want to communicate with HTML emails, please fill both the text version content as well as the HTML version.

3

Add explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the outgoing transfer privacy protect contact reminder email is received by the registrant

5

To add an image to the outgoing transfer privacy protect contact reminder email, go to the Add images to email templates knowledge base article

6

Once you've made all the necessary changes, click update template to update the outgoing transfer privacy protect contact reminder email template. A message indicating the update has been completed will be displayed

7

You've now successfully customized the outgoing transfer privacy protect contact reminder email

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