Customize the change of registrant notification (new) email

Login to the portal and go to Account > Branding

The change of registrant notification (new) email is sent to the gaining registrant whenever a material change is requested for registrant contact details.

For instructions on customizing the change of registrant notification (new) email through our portal, follow the steps below;

Important

Customizing full text restricted

You'll notice that none of the default text in the email can be changed. We're required by registry policies to provide registrants with a fixed set of information in the change of registrant notification (new) email.

Advice on email content

Since no customization to the default texts is possible, add an explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the change of registrant notification (new) email is received by the gaining registrant. The explanatory text may differ to the language set in the brand settings.

1
Select the brand you wish to make changes for and open the change of registrant notification (new) email template by clicking on the edit button

2
On the change of registrant notification (new) email template detail page, you can apply customization as required

Important

The emails are available as both text-only and HTML email.

If you want to have your registrants informed with text-only email, you will have to keep the HTML version empty. However, if you want to communicate with HTML emails, please fill both the text version content as well as the HTML version.

3
The change of registrant notification (new) email template default information cannot be changed. Add explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about why the change of registrant notification (new) email is received by the gaining registrant
4
The update preview button allows you to preview the submitted changes to the change of registrant notification (new) email template on the right side of the screen

5
To add an image to the change of registrant notification (new) email, go to the Add images to email templates knowledge base article
6
Once you've made all the necessary changes, click update template to update the change of registrant notification (new) email template. A message indicating the update has been completed will be displayed

7
You've now successfully customized the change of registrant notification (new) email

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