Customize the change of registrant notification (new) email
Login to the portal and go to Account > Branding
ℹ️ Note
The change of registrant notification (new) email is sent to the gaining registrant whenever a material change to registrant contact details is requested.
The change of registrant notification (new) email is sent to the gaining registrant whenever a material change to registrant contact details is requested.
To customize the change of registrant notification (new) email through the portal, follow the steps below.
⚠️ Important
None of the default text in this email can be modified. Registry policies require registrants to receive a fixed set of information in the change of registrant notification (new) email.
Advice on email content
Since the default content cannot be changed, it is recommended to add explanatory text on why the email is sent to the gaining registrant alongside the default text provided by our branding system. The explanatory text may differ from the language configured in the brand settings.
None of the default text in this email can be modified. Registry policies require registrants to receive a fixed set of information in the change of registrant notification (new) email.
Advice on email content
Since the default content cannot be changed, it is recommended to add explanatory text on why the email is sent to the gaining registrant alongside the default text provided by our branding system. The explanatory text may differ from the language configured in the brand settings.
- 1
- Select the brand you want to update and open the change of registrant notification (new) email template by clicking the edit button.
- 2
- On the change of registrant notification (new) email template detail page, you can apply the required customizations.
⚠️ Important
The emails are available as both text-only and HTML email. If you want your registrants to receive text-only email, keep the HTML version empty. If you want to communicate using HTML email, fill in both the text version and the HTML version.
The emails are available as both text-only and HTML email. If you want your registrants to receive text-only email, keep the HTML version empty. If you want to communicate using HTML email, fill in both the text version and the HTML version.
- 3
- The default content of the change of registrant notification (new) email cannot be modified. Add explanatory text alongside the default text provided by our branding system describing why the gaining registrant receives this notification.
- 4
- The update preview button allows you to preview the submitted changes to the change of registrant notification (new) email template on the right side of the screen.
- 5
- To add an image to the change of registrant notification (new) email, see the ➤ Add images to email templates KB-article.
- 6
- Once you have made all required changes, click update template to save the change of registrant notification (new) email template. A confirmation message will be displayed when the update has completed.
- 7
- You have now successfully customized the change of registrant notification (new) email.