Customize the whois data accuracy reminder (WDRP) email

The Whois data accuracy reminder (WDRP) email, is sent yearly to the registrant of generic domains to check whether the registration details are still valid.

For instructions on customizing the Whois data accuracy reminder (WDRP) email through our portal, follow the steps below;

Important

Customizing full text restricted

You'll notice that not all text in the email can be changed. We're required by registry policies to provide registrants with a fixed set of information in the WDRP email.

Advice on email content

It's advised to leave the content that is prone to customization of the whois data accuracy reminder (WDRP) email as much as is as possible. By preference, add an explanatory text in addition to the default texts provided by our branding system. In the explanatory text, provide information about what the WDRP policy is and why the registrant receives this email from your company as its customer. The explanatory text may differ to the language set in the brand settings.

Select the brand you wish to make changes for and open the whois data accuracy reminder (WDRP) email template by clicking on the edit button

On the whois data accuracy reminder (WDRP) email template detail page, you can apply customization as required

Important

The emails are available as both text-only and HTML email.

If you want to have your registrants informed with text-only email, you will have to keep the HTML version empty. However, if you want to communicate with HTML emails, please fill both the text version content as well as the HTML version.

By default the minimum text and the necessary variables required for this email template are already entered. Add an explanatory text in addition to the default texts provided by our branding system as to why the whois data accuracy reminder email is sent to the registrant.

The update preview button allows you to preview the submitted changes to the whois data accuracy reminder (WDRP) email template on the right side of the screen

Important

The whois data accuracy reminder email has multiple previews. A base template preview for all the TLD's that are subject to general WDRP requirements, a IISnu template preview for the .NU WDRP requirements, and a IISse template preview for the .SE WDRP requirements.

Both for the .NU & .SE TLDs, the extra information below is provided in the whois data accuracy reminder (WDRP) email. When custom text/HTML is added, all the template versions will be updated with the custom text/HTML.

To add an image to the whois data accuracy reminder (WDRP) email, go to the Add images to email templates knowledge base article

Once you've made all the necessary changes, click update template to update the whois data accuracy reminder (WDRP) email template. A message indicating the update has been completed will be displayed

You've now successfully customized the whois data accuracy reminder (WDRP) email