Customize the 30-day expiration and WDRP email
Login to the portal and go to Account > Branding
ℹ️ Note
The 30-day expiration (ERRP) and WDRP email is sent to registrants 30 days before a domain expires. The WDRP section reminds registrants to verify that their registration details are still correct.
The 30-day expiration (ERRP) and WDRP email is sent to registrants 30 days before a domain expires. The WDRP section reminds registrants to verify that their registration details are still correct.
To customize the 30-day expiration (ERRP) and WDRP email through the portal, follow the steps below.
⚠️ Important
This email template is always sent as the 30-day ERRP expiration email. Where possible, registry ERRP and WDRP emails are combined into a single email to reduce the number of emails sent to registrants.
When the domain’s expiry date and anniversary date align, the WDRP email template is automatically combined with this email template. When combined, this single email satisfies registry requirements for notifying registrants about domain expiration (ERRP) and annual WHOIS data accuracy verification (WDRP). If the dates do not align, the WDRP notification is instead sent separately through the Whois data accuracy reminder (WDRP) email template.
Advice on email content
It is recommended to leave the default content of this template unchanged. Preferably add explanatory text alongside the existing content describing your company's domain renewal policy.
This email template is always sent as the 30-day ERRP expiration email. Where possible, registry ERRP and WDRP emails are combined into a single email to reduce the number of emails sent to registrants.
When the domain’s expiry date and anniversary date align, the WDRP email template is automatically combined with this email template. When combined, this single email satisfies registry requirements for notifying registrants about domain expiration (ERRP) and annual WHOIS data accuracy verification (WDRP). If the dates do not align, the WDRP notification is instead sent separately through the Whois data accuracy reminder (WDRP) email template.
Advice on email content
It is recommended to leave the default content of this template unchanged. Preferably add explanatory text alongside the existing content describing your company's domain renewal policy.
- 1
- Select the brand you want to update and open the 30-day expiration and WDRP email template by clicking the edit button.
- 2
- On the 30-day expiration and WDRP email template detail page, you can apply the required customizations.
⚠️ Important
The emails are available as both text-only and HTML email. If you want your registrants to receive text-only email, keep the HTML version empty. If you want to communicate using HTML email, fill in both the text version and the HTML version.
The emails are available as both text-only and HTML email. If you want your registrants to receive text-only email, keep the HTML version empty. If you want to communicate using HTML email, fill in both the text version and the HTML version.
- 3
- By default, the minimum text and required variables for this email template are already entered. Add your brand’s renewal policy information and adjust the text where necessary.
- 4
- The update preview button allows you to preview the submitted changes to the 30-day expiration and WDRP email template on the right side of the screen.
- 5
- To add an image to the 30-day expiration and WDRP email, see the ➤ Add images to email templates KB-article.
- 6
- Once you have made all required changes, click update template to save the 30-day expiration and WDRP email template. A confirmation message will be displayed when the update has completed.
- 7
- You have now successfully customized the 30-day expiration and WDRP email.