Update brand contact details

This article explains how to update the contact details of a brand in your Realtime Register account.

⚠️ Important

If your account contains multiple brands, first select the brand you want to update from the branding overview. If your account contains only one brand, the default brand is opened automatically.

1: Click Update on the brand detail page.

2: Update the required brand contact details and click Update branding when you are finished. Fields marked with an asterisk (*) are required. We recommend completing as many fields as possible to provide accurate contact information for your customers.

⚠️ Important

SPF & DKIM requirements

If an SPF-record error is displayed while confirming the brand update, verify that the SPF record for your brand email domain has been configured correctly. For instructions on checking and configuring the required SPF and DKIM records, see the ➤ Brand domain SPF and DKIM configuration KB-article.

Field	Description
Locale	Select the brand display language
Hide optional terms	Select whether to display optional terms for contacts under this brand
Organization	Provide the brand organization name
Street name(s) and number(s)	Provide the brand street name(s) and number(s)
Postal code	Provide the brand postal code
City	Provide the brand city name
State	Provide the brand state name
Country	Provide the brand country
Email address	Provide the brand email address that sends branded emails for your account from our systems. ( Make sure to provide an email address that is at least recognizable to your customers!)
Contact email address	Provide the contact email address for your customers or third parties to get in touch with you. This email address is displayed when domains are looked up in our provider lookup tool for example: https://realtimeregister.com/resources/locate-your-provider (Make sure to provide an email address that your customers can reach you on, or at least is recognizable to your customers!)
Reply-to email address	Provide the reply-to email address for your customers. This field sets the reply-to email address when customers reply to branded emails sent from our systems to your customers. ( Make sure to provide an email address that your customers can reach you on, or at least is recognizable to your customers!)
Phone number	Provide the brand phone number
Fax number	Provide the brand fax number
Contact URL	Provide a URL that directs to a webpage where customers/3rd parties can get in touch with your company or where is described how to get in touch with your company for support
Website	Provide the brand website address
Abuse contact	provide a brand abuse contact

3: Depending on the changes made, either a confirmation message is displayed immediately or an approval request is sent to the (new) brand email address.

4: If approval is required, approve the request using the email that was sent to the brand email address. Once approved, the brand contact details have been updated successfully.