Check, cancel or resend a contact update/validation process

In case a contact update or validation process is pending, numerous actions on a contact handle cannot be executed because of the pending update/validation process. For most gTLD's contact validation is requested automatically once a create/transfer/update is requested. If a domain holds an inactive or pending validation status or a domain transfer seems to be stuck, always check if there are validation/update processes pending for the registrant contact used. We'll go over the pending update and validation statuses on a contact one by one in the instruction below.

Check pending contact validation process	Check pending contact update process

Check pending contact validation process

1: Lookup the contact for which a contact validation process is pending and open it

2: In the contact shown above you notice both a validation and update process are pending, this is detailed by two blue bars, one indicating an update is pending and one indicating a validation process is pending. This means an email that needs to be approved to complete contact validation. In the blue bar indicating a validation process is pending, click View process. A detailed overview with the resume types available is given on the validation process detail page.

3: For in depth information on the resume types for a contact validation process, check the table below for more information

TIMER	Indicates that in case the validation process is not completed in a registry specific time frame, the validation process will fail. Action is necessary to complete the validation process

RESEND	Indicates that the option to re-send the contact validation email to the contact email address that needs verify the contact details is available

MANUAL	Indicates manual action is necessary to complete the validation process, the owner of the email address specified in the contact needs to approve the validation email to complete the validation process

CANCEL	Indicates that the validation process can be cancelled by the reseller that manages the contact for his/her client

4: In order to complete contact validation, the contact validation email needs to be approved. To resend the contact validation email, click Resend in the blue bar. To cancel the validation process, click cancel in the blue bar.

Important

The validation process will ultimately complete or fail. Completing the validation process can only be done by having the owner of the contact emailaddress in the contact you're validating accepting the contact validation email which looks like the email below;

The link in the above email directs the owner of the contact emailaddress to the below web-template on which contact details can be approved;

In case the contact validation is not completed per the above instruction, the contact validation process will fail after 15 days based on the timer resume type.

5: Once approved, cancelled or timed out, the contact validation process will have been completed or failed.

Check pending contact update process

1: Lookup the contact for which an update process is pending and open it

2: In the contact shown above you notice both a validation and update process are pending, this is detailed by two blue bars, one indicating an update is pending and one indicating a validation process is pending. This means an email that needs to be approved to complete the contact update. In the blue bar indicating an update is pending, click View process. A detailed overview with the resume types available is given on the contact update process detail page.

3: For in depth information on the resume types for a contact update process, check the table below for more information

TIMER	Indicates that in case the update process is not completed in a registry specific time frame, the update process will fail. Action is necessary to complete the update process

RESEND	Indicates that the option to re-send the update approval emails to the email addresses that need to approve the contact update is available. Take note that in case an emailaddress is updated, both the old and new emailaddress need to approve the update

MANUAL	Indicates manual action is necessary to complete the update process, the owner of the email address specified in the contact (old and new if applicable) need to approve the validation email(s) to complete the update process

CANCEL	Indicates that the update process can be cancelled by the reseller that manages the contact for his/her client

4: In order to complete the contact update, the contact update approval email(s) needs to be approved. To resend the contact update approval email, click Resend in the blue bar. To cancel the update process, click cancel in the blue bar.

Important

The update process will ultimately complete or fail. Completing the update process can only be done by having the owner(s) of the contact emailaddress (old and new if applicable) in the contact you're updating accept the contact update email which looks like the email below;

The link in the above email directs the owner of the contact emailaddress(es) to the below web-template on which contact details can be approved;

In case the contact update is not completed per the above instruction, the contact validation process will fail after 15 days based on the timer resume type.

5: Once approved, cancelled or timed out, the contact update process will have been completed or failed.