Check pending renewals

1: Click the pending renewals tile on the domain dashboard to open the pending renewals overview

Important

Renewal status SUSPENDED

The renewal status suspended indicates that a domain renewal is pending and waiting for the epp poller from the managing registry to complete.

Renewal status IN_DOUBT

The renewal status IN_DOUBT means that an internal error has occurred in the request to the registry to renew the domain. Contact support@realtimeregister.com for any renewal that has this status to resolve the IN_DOUBT state of the renewal process. Keep in mind that domain renewals that have an IN_DOUBT status have been requested with the managing registry and will be completed as soon as the issue causing the IN_DOUBT status has been resolved.

2: Click on any of the suspended renewals to check the status of a renewal. A detailed overview with the resume types available is given under the process details tile

3: For in depth information on the resume types of a domain renewal, check the table below for more information

PROVIDER	Indicates the renewal is waiting for the EPP poller from the registry for completion

TIMER	Indicates that the renewal is waiting to be completed in a registry specified time frame

MANUAL	Indicates manual action is necessary to complete the renewal, this can be either manual action for the registry or registrar

4: Once a renewal process holds one of the above resume types, it will complete in due time. The only case in which a renewal needs to be checked by our support department is when the renewal process itself holds the IN_DOUBT status. In case a renewal holds the IN_DOUBT status, send an email to support@realtimeregister.com, provide the domain and renewal process portal link in your email and ask support to double check the renewal process for completion