Notification Rules

Login to the Domain Manager and go to Account details > Notification rules

A notification rule is a set of rules to determine in which way and to which user notifications are being sent. You can fine-tune the information flow for your account to optimize your account and domain management. The image below details the rules which are set up by default when an account has just been created.

Basically you decide which notifications are sent to which recipients and through which method. By default, a number of notification rules are already set up in your account. Our advice is to customize the notification rules so you will receive them where you expect to receive them. Advice on in what in our opinion are the most critical notification rules can be found further down below in the "Advice" section of this Knowledge Base article. Do keep in mind that we only provide advice, not direct instructions.

There are two columns available to be shown on the notification rule page.

With both the Event type and the methods visible, you'll be able to determine which event type triggers a notification through which method to which user, if applicable. To give you an idea of all the different types of notifications our system sends, here's a list that can be found in the Domain Mannager as well

The following events will trigger a notification

  • HostEvent
  • SyncHostEvent
  • CreateHostEvent
  • DeleteHostEvent
  • UpdateHostEvent
  • DomainEvent
  • TransferDomainEvent
  • SyncDomainEvent
  • DeleteDomainEvent
  • RenewDomainEvent
  • CreateDomainEvent
  • UpdateDomainEvent
  • AutoRenewDomainFailedBecauseOfInsufficientCreditEvent
  • DomainExpiryReportEvent
  • FinancialEvent
  • DepositEvent
  • RefundBillableEvent
  • WatermarkReachedEvent
  • CustomerEvent
  • UpdateCustomerProfileEvent
  • UpdateCustomerEvent
  • NotifySupportEvent
  • ContactEvent
  • UpdateContactEvent
  • DeleteContactEvent
  • IcannRDEDepositEvent
  • UserEvent
  • UpdateUserEvent
  • UserPasswordResetEvent
  • SSLCertificateEvent
  • RenewSSLCertificateEvent
  • CreateSSLCertificateEvent
  • SSLCertificateExpireEvent
  • IcannWdrpReportEvent
Create a notification rule
Update a notification rule
Delete a notification rule

Add a new notification rule

Adding new notification rules is not a very complicated process. Follow the instructions below and you should be just fine. In case you do have questions, use the contact form to get in touch with support.

  • Click on Add notification rule to add a rule.
  • Open the dropdown menu and pick the event you want to create a rule for. In the below example "ContactEvent" is highlighted. If you create a rule for this event, all the notifications that are subordinate to the Contact Event will be sent by this notification rule. If you only, for example, want to get informed when a contacthandle is validated, you select the subordinate "ValidateContactEvent" and this rule will only trigger on the subordinate, not both subordinates which are categorized as a ContactEvent. This goes for all event types and their subordinates.

  • Next, you're going to select the methods and recipients. Queue gives output through API, Email sends an automated email to the selected recipient. You can select both or one of the two options. Once determined which methods will be used for your rule, select the recipients and click create notification rule button.

  • You've now successfully created a notification rule.

Changing existing notification rules

Changing existing notification rules is not a very complicated process, it's pretty much the same as creating a new one. Follow the instructions below and you should be just fine. In case you do have questions, use the contact form to get in touch with support.

  • Changing an existing notification rule can be done by clicking the three dots on the right behind the rule you wish to update. Then click update in the dropdown to proceed to the update screen.
  • Once opened, you'll be able to adjust the preferences. Just select the Methods and Recipients you need for your specific situation and click the update button.

  • You've now successfully updated a notification rule.

Delete a notification rule

  • To delete a notification rule, simply click the three dots in line with the notifcation rule you wish to delete and hit 'delete'

  • Click the Delete notification rule button to confirm the deletion.

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